My perspective is two sided. Both from the point of view of an Assisted Living Director and that of a consultant who takes clients to look at Communities to find a great fit for their loved one.
As a Director, I would complete a self-audited tour to try to see what the prospect’s experience was from the moment of driving up to the building to the end of the tour. As a consultant, I let the person at the community give the tour and information, interjecting questions and comments as I feel necessary to ensure my client gets all the pertinent information.
So, when you are out looking at communities for placement for a loved one what should you be aware of. What questions should you ask when interviewing and making that final decision?
Here is a checklist of key points to consider:
- What is your immediate reaction?
- Are the grounds and building well kept?
Entering the building
- Were you greeted upon entering?
- Was there someone manning the front desk?
- Was there someone available to assist you?
- Is the interior of the building well maintained and has a pleasant smell?
- Are there residents out and about? Being actively involved?
- Does the staff appear warm, friendly and happy?
- Did they address you as you toured with a “Hi” and a smile?
- Did they offer you a meal to enjoy?
- Does the food look and smell good?
- Is the dining experience well organized, efficient and is the food presented well?
- Does it appear that there is pride in preparing and serving meals?
Cherie Henry, Senior Placement Specialist